Shergroup expands its Debt Collection Team

UK's leading High Court Enforcement Agency, Shergroup, has expanded its services to share Business Process Outsourcing (BPO) with its clients.

Eight more staff have joined the 20 existing employees at the centre in Delhi that offers litigation support, digital dictation, back-office administration, data entry and website design and now debt collection by telephone.

Claire Sandbrook, Chief Executive of Shergroup, based in Braintree, says offering clients help was an easy decision: "We have many clients within the debt collection industry, and we don't have any hang-ups about sharing some of our knowledge with people with whom we do business."

"We have some great clients who collect debt and if we can help them streamline their operation, reduce costs, and still enforce their judgment why not do it?"

But that's not all. In a bid to encourage early settlement, and reduce fees, Shergroup's enforcement arm, Sherforce, is developing its debtor services team at its Delhi site for collection of judgment debt by creating processes for inbound and outbound calls.

The new 'debt centre of excellence' has a pool of expertise and talent that uses top-class processes designed by Shergroup in conjunction with OrbIT Services, a Leeds-based company of specialist debt-collection trainers and debt consultants with a wealth of hands-on, debt-collection experience across many industries.

Since the BPO business was outsourced in January 2005, the Indian team has dealt with over 61,000 individual reports from enforcement officers, handled 40,000 pieces of post relating to writs and transferred 20,000 cases from the county court to the High Court for enforcement.

Shergroup employs around 100 people including 28 at the Indian centre, run in partnership with IT and communications specialist Cressanda Solutions Limited.

Claire said: "We have been working with Cressanda Solutions for some time and have built up an amazing team providing an efficient, enthusiastic and reliable back-office administration service."

"We have decided that debt collection is itself a process within the enforcement of the Writ that can be successfully delivered offshore, provided it is closely managed and has the right amount of talent and dedication to achieve a result for the client."

Cressanda is a Global IT Solutions company that helps customers and partners acquire an edge using information technology. Its solutions range from software services to digital media and IT and are geared to help arm companies with an operational, marketing and strategic lead over the competition.

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