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In a bid to encourage early settlement, and reduce fees, Shergroup’s enforcement arm, Sherforce, is developing its debtor services team at its Delhi site for collection of judgment debt by creating processes for inbound and outbound calls.The new ‘debt centre of excellence’ has a pool of expertise and talent that uses top-class processes designed by Shergroup in conjunction with OrbIT Services, a Leeds-based company of specialist
debt-collection trainers and debt consultants with a wealth of hands-on, debt-collection experience across many industries.

Since the BPO business was outsourced in January 2005, the Indian team has dealt with over 61,000 individual reports from enforcement officers, handled 40,000 pieces of post relating to writs and transferred 20,000 cases from the county court to the High Court for enforcement.

Shergroup employs around 100 people including 28 at the Indian centre, run in partnership with IT and communications specialist Cressanda Solutions Limited.

Claire said: "We have been working with Cressanda Solutions for some time and have built up an amazing team providing an efficient, enthusiastic and reliable back-office administration service. “We have decided that debt collection is itself a process within the enforcement of the Writ that can be successfully delivered offshore, provided it is closely managed and has the right amount of talent and dedication to achieve a result for the client.”

Cressanda is a Global IT Solutions company that helps customers and partners acquire an edge using information technology. Its solutions range from software services to digital media and IT and are geared to help arm companies with an operational, marketing and strategic lead over the competition.