Shergroup is working with The
Institute of Credit Management to develop a new training
programme for its team members and High Court enforcement
officers.
The programme, which focuses on the skills around the
enforcement of judgments, will form a module for Levels
2 and 3 in the ICM Diploma in Credit Management. It forms
part of Shergroup’s commitment to develop meaningful
qualifications for its team and for the officers who carry
out High Court enforcement duties.
Shergroup Chief Executive Claire Sandbrook, who holds
the roles of ICM Treasurer and Chairman of the High Court
Enforcement Officers’ Association, said: “We
have been developing our training and audit procedures
for enforcement officers so that each new officer goes
through a rigorous training programme before they are
allowed to recover money from debtors’ doorsteps.
“Our existing team of officers is now being audited
and quality scored whilst working so that we can ensure
they are following best practice and continue to build
on their significant knowledge and skill set.
“Now, with the ICM’s support, we are formulating
a process by which they can gain a qualification based
on the training they undertake through the ICM’s
Diploma Pathway. For our team it means they can gain a
meaningful qualification without having to attend college
in the evening or undergo distance learning.”
The programme is being overseen by Shergroup’s
Training and Audit Manager, Neil Presland, who has worked
for four years as a Sherforce Enforcement Officer.
Mr Presland explained: “Given the tough economic
climate, our work is more demanding than ever.
“Debtors are under pressure and can be understandably
upset, while creditors are desperate to ensure they get
their money back. It is therefore all the more crucial
that our enforcement officers are well trained to ensure
they achieve the best outcome from each situation.”
For more information on how your organisation can take
advantage of the ICM’s Diploma Pathway please contact
Debbie Tuckwood, Head of Education, on 01780 722909 or
email her at debbie.tuckwood@icm.org.uk.
We know she is keen to help organisations involved in
credit management and debt recovery to build up a similar
training programme in client organisations.
