Shergroup
has opened the doors on its third major commercial division
by offering its expertise in offshore processing to its
clients in the UK and further afield. The strategy is
simple: resell quality offshore outsourcing services to
our client communities, in ways they want them delivered.
To set the standard of delivery, Shergroup, through its
Shergroup Outsource brand, has achieved both the ISO 9001
standard for Quality Management Systems (QMS) and ISO
27001 for its Information Security Management System (ISMS).
Claire Sandbrook, Chief Executive of Shergroup, has built
up the company's outsourcing business - established
in India in 2007 - to the point where it is seen
as a new entrant in the fast-moving field of outsourced
legal and business services.
The expansion into offering support services to professional
practices, including legal and accountancy firms, comes
after Shergroup (formerly known as Burchell and Ruston
and dating its formation back to Joseph Burchell in 1780)
invested ten years in diversifying its services for the
benefit of its clients, who were predominantly buyers
of enforcement services.
Today, through its Indian subsidiary, Shergroup India,
which trades as Shergroup Outsource, handles the needs
of both internal and external business clients.
Says Mrs. Sandbrook: “We realised pretty early
on that we had well proven systems, plus an experienced
and focused team with the knowledge and skills to be able
to provide similar services for our clients.”
In recent years, Mrs. Sandbrook, who is also Chair of
the UK's High Court Enforcement Officers’ Association
and Treasurer of the Institute of Credit Management, has
driven forward Shergroup's reputation as a leading brand
for outsourced services to the credit industry.
Earlier this summer, Mrs. Sandbrook marked another important
milestone in Shergroup's strengthening exposure to the
North American when she addressed attendees and exhibitors
at an "Outsourcing Collection Activity to Foreign
Countries - Benefits and Pitfalls" conference at
the National Association of Retail Collection Attorneys
(NARCA) 2009 Spring Conference in Boston.
Shergroup's India operation is notable for a results-driven
workforce of 40+ specialist, graduate team members who
provide a range of outsourced services including voice
operations and administration services.
Mrs. Sandbrook says: “We are pleased to be able
to offer Shergroup’s outsourced services to UK law
firms and clients we have worked with for many years.
Their trust in our delivery is what makes Shergroup Outsource
a possibility. Today, law firms are taking advantage of
our ability to resource them with debt recovery teams,
administrative support, website design, and programming
expertise. We are even being asked to provide a solution
for scanning and archiving a law firm’s paper mountain
by shipping files to our offices in India for processing.
We are open to more ways to support our clients by using
the expertise and cost savings that India has to offer.”
For more information, see Shergroup’s range of
outsourcing services at Welcome
to Shergroup Outsource.
