Shergroup is continuing to realign its core business
offerings by growing new service lines outside the UK
market. This past year has seen the Group achieve new
business in the U.S., as well as establishing a growing
reputation for its outsourcing services in the U.S. and
UK credit sectors. Having attended the ACA Convention in
Las Vegas in July, Shergroup won its first US client to be
serviced by its Indian hub by supplying third party debt
collection services.
As a result, Shergroup sees itself developing more of its internal processes to
service external clients in the fields of Legal Process Outsourcing, along with
more traditional BPO lines such as third party collections, digital dictation
and software design.
As CEO, Claire Sandbrook has often stated publicly that it is one of her strategic
goals to see Shergroup operating in the global outsourcing market, and the U.S. is
one of the target areas for future business.
Shergroup recently joined ACA International
- the Association of Credit and Collection
Professionals - as part of its global strategy.
Shergroup Chief Executive Claire Sandbrook
explained: "We take our accreditations
very seriously as a mark of our commitment
and professionalism within the industries
in which we operate, and we felt it was extremely
important to join an organisation that reflects
international interests.
"By having ACA membership, we are demonstrating
our dedication to advancing quality and professionalism
in the credit and collection industry within
the U.S. It means we have agreed to comply
with all applicable laws and regulations as
well as the ethical standards and guidelines
established by the Association."
Headquartered in Minneapolis, ACA International serves members in the United States,
Canada and 55 other countries around the globe. ACA has approximately 5,300 members
including third party collection agencies, credit grantors, attorneys, and vendor
affiliates.
For more information on how Shergroup can
provide outsourced LPO or BPO solutions to
your organisation, email Claire Sandbrook
directly at c-sandbrook@shergroup.net
or visit the Shergroup Outsource website at
www.shergroupoutsource.net
