Leading High Court enforcement agency Shergroup is
celebrating after gaining two further awards from
the British Standards Industry for the way the company
runs its operations.
Its offshore operation based in Delhi, which has
specialist and highly qualified staff who offer outsourced
business services, achieved the ISO27001 quality standard
for the way it manages data security in its facility.
Meanwhile, the company’s enforcement divisions,
Sherforce and Sherforce Plus, achieved the highly
coveted ISO9001 quality management award, reflecting
Shergroup’s commitment to demonstrating quality
in the delivery of its services.
Both awards are recognised internationally and endorse
the work of the 100-strong Shergroup international
team. This year, Shergroup is aiming to achieve further
accolades including Investors in People and ISO27001
for its data management and onshore data security
management.
Claire Sandbrook, Shergroup Chief Executive, said:
“Shergroup is a company focused on safeguarding
the business of our clients. It is thanks to our hardworking
staff that we have attained these achievements. We
are very proud of the awards for Sherforce, Sherforce
Plus and Sherlock. It is vitally important to us in
our role as High Court Enforcement Officers that we
achieve the best in service delivery in the civil
court enforcement arena. Creditors want their money
back from the court system, and we are determined
to deliver that service to a consistently high standard
- day in, day out.”
Sandbrook says she is particularly proud of how Sherforce
has come back from its paper mountain of work in 2004,
which led her to go to India and experience the BPO
industry firsthand. She says: “It is now five
years since we first outsourced our day to day operations
to India, and frankly we have never looked back. Our
correspondence is now turned around in 24 hours or
the next working day, and our Officer reports are
now processed and published onto our websites within
hours of attendance.”
As Sandbrook says, this is the standard to which
all service providers should look to deliver, but
very few achieve.
Sharon Housden, Training Officer for Shergroup and
a qualified Legal Executive, ensured the company met
the auditors’ requirements. She said: “We’ve
documented most of our processes, from our systems
all the way through to delivery of the service to
the client. Thanks to the foundation work undertaken
by Shergroup India, we were able to complete the UK
side of the audit very quickly, and our clients will
continue to reap the rewards of our investment in
providing a consistently high-quality service.”
Shergroup intends to share its best practice and
has been working closely with the Institute of Credit
Management to devise a debt recovery training diploma,
as well as helping more of its clients to achieve
the ISO standards at a fraction of the cost of UK
service providers. For more information on this new
service, please contact enquiries@shergroup.net
or call Shergroup on 085 890 9200.
