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PRIVACY POLICY FOR SHERGROUP AND ALL RELATED TRADING DIVISIONS WEBSITE

The purpose of this part of our website is to clearly set out the policy of Shergroup and all its related Trading Divisions. Shergroup offers a range of services to enforce county court judgments through the various methods of enforcement. It also offers additional services involving insolvency, tracing, process serving, litigation, business process outsourcing, marketing, and certificated bailiff services.

Firstly we want to make it clear that we respect the privacy of all individuals who use this website.

Our policy sets out the basis on which data about living individuals, which we receive from you, may be processed by us via this website.

We will not disclose any information which can be traced to you, without your permission unless we are legally entitled or required to do so, or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers.

Information Collected
We collect the following data from you:

• information that you provide by filling in our instruction forms for our various "Tracks" using the pages on our website. This information includes your personal details and details of the claim you wish to enforce;
• information which you voluntarily disclose to us by email or other means;
• information about your computer including, where available, your IP address, operating system and browser type;
• information about your internet usage obtained using a cookie file which is stored on the hard drive of your computer.
  

Uses Made Of The Information

We use information held about you in the following ways:

• to follow your instructions from the Track Form you have provided to us;
• to process applications submitted by you;
• to ensure that content from our website is presented in the most effective manner for you and for your computer;
• to administer and otherwise perform our obligations in relation to any agreement which you may have with us;
• to provide you with information and services that you have requested from us and otherwise to respond to queries which you may submit;
• to allow you to participate in interactive features of our web site where you have chosen to do so;
• to notify you about changes to our web site.

Third Parties Who May Use The Information

We will pass your data to selected third parties who we need to use in order to ensure that your request for enforcement is dealt with efficiently. Such third parties may include without limitation:

• Approved agents of Shergroup
• County Courts
• High Courts
• The Post Office

We may also use your data or permit selected third parties to use your data:

• to provide you with information about products or services which may be of interest or benefit to you;
• to conduct market research;
• in the case of our subsidiaries and associate companies who may be located outside the EEA, so that they can send you information which may be of interest to you

You have the right to request us not to send such information or to pass information to third parties for such purpose. You may exercise that right by objecting to such use when you respond to the Welcome Email which will be sent to you when you have registered your details as a user of this website. We will stop such use as soon as reasonably practicable. However, if you request us not to pass on such information to third parties we may not be able to provide any services requested by you.

Cookies

We also store cookies on your computer when you visit our website. These cookies will enable us to improve our knowledge of your use of the web site and whether or not all of the pages which you request are successfully received. Whilst these cookies are anonymous, they do allow us to improve our web site. However, you may also refuse to accept cookies by activating the setting on your browser, which allows you to refuse the storing of cookies. However, if you select this setting you may be unable to access certain parts of our web site.

Transfer Of Information
It is possible that the information you provide to us maybe transferred to countries outside the European Economic Area ("EEA"). This may happen if any of our servers are from time to time located in a country outside the EEA or one of our service providers is located in a country outside the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you access our website while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with such access.

Security

We take security seriously and attempt to provide for the secure transmission of information from your computer to our servers by using a secure server. Our secure server software is the industry standard in encryption technology. It encrypts all your personally identifiable information including, without limitation, your name and address, so it cannot be read as it travels over the internet. Furthermore we strive to ensure that all customer data we collect is protected against unauthorised access.

Access To Information

We endeavour to keep all personal information accurate. If you would like to review the personal information which we hold about you in accordance with your statutory rights, you may contact us to request such access for which we may make an administration charge of £10. We will correct any errors which you notify to us relating to your data as soon as reasonably practicable.