Our Quality Charter

Our Quality Charter sets out how we go about delivering a wholehearted commitment to quality and what this means for everyone within our organisation. To live up to our Quality Charter, we build its principles into the way we work from day to day.

We define quality as 'providing a service that is professional, dependable and achieves service commitments - every time' and aims to meet or exceed a client's reasonable expectations.

This is how we aim to achieve it.

People

Shergroup makes a promise to each client on conduct, procedures and service standards and subscribes to the ethos that the capability and performance of the people within its business are key to keeping that promise. We believe in TEAM (Together Everyone Achieves More) and in our day to day business this is spelt in capitals so that we constantly remind each other of the need to work together to deliver solutions and services to our clients.

Innovation

Shergroup as a company enjoys being innovative and creative, delivering inspired solutions to our clients' problems. We have the confidence and breadth of vision to do things in new ways.

Network

Shergroup commits to a service level with its clients that offers consistent quality throughout its national, organisational network.

Trust

TEAM Shergroup is reliable and acts with integrity, building open, honest and realistic relationships with our clients. We undertake to be transparent and accountable at all times.

Compliance

Shergroup complies with statutory obligations and regulations and adheres to the substance and spirit of all national standards and guidelines. In addition Shergroup maintains its own Code of Practice to help ensure that the conduct of all individuals with the organisation is above and beyond the regulatory standards in which it operates.

Performance

Shergroup measures success against client expectations as well as having clear, simple and benchmarked measures of performance. We learn from experience and continuously improve through effective analysis and targeted improvement.

Membership

Shergroup maintains a panel of approved service providers who must meet strict membership criteria before joining our organisation.

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