Our
Quality Charter sets out how we go about delivering a wholehearted commitment
to quality and what this means for everyone within our organisation.
To live up to our Quality Charter, we build its principles into the
way we work from day to day.
We define quality as 'providing a service that is professional, dependable and achieves service commitments - every time' and aims to meet or exceed a client's reasonable expectations.
This is how we aim to achieve it.
People
Shergroup makes a promise to each client on conduct, procedures and
service standards and subscribes to the ethos that the capability and
performance of the people within its business are key to keeping that
promise. We believe in TEAM (Together
Everyone Achieves More)
and in our day to day business this is spelt in capitals so that we
constantly remind each other of the need to work together to deliver
solutions and services to our clients.
Innovation
Shergroup as a company enjoys being innovative and creative, delivering
inspired solutions to our clients' problems. We have the confidence
and breadth of vision to do things in new ways.
Network
Shergroup commits to a service level with its clients that offers consistent
quality throughout its national, organisational network.
Trust
TEAM Shergroup is reliable and acts with integrity, building open, honest
and realistic relationships with our clients. We undertake to be transparent
and accountable at all times.
Compliance
Shergroup complies with statutory obligations and regulations and adheres
to the substance and spirit of all national standards and guidelines.
In addition Shergroup maintains its own Code of Practice to help ensure
that the conduct of all individuals with the organisation is above and
beyond the regulatory standards in which it operates.
Performance
Shergroup measures success against client expectations as well as having
clear, simple and benchmarked measures of performance. We learn from
experience and continuously improve through effective analysis and targeted
improvement.
Membership
Shergroup maintains a panel of approved service providers who must meet
strict membership criteria before joining our organisation.
Want to know more or use our services – go to the Contact Us tab
at the top of this page.