Claire Sandbrook
 
 
WHO ARE WE?
 
  • Q.
    What is Shergroup Solutions all about?

    Ans.
    Shergroup Solutions is a technology-driven business outsourcing solutions provider that helps clients to hire dedicated Teams and skilled employees in any domain or field.

  • Q.
    Are you like oDesk Or Freelancers.com? Do your employees work from their homes?

    Ans.
    No, we are not like oDesk or the other freelancing websites. You hire employees from us who work exclusively for you from our professional, well-equipped and supervised offices. Your Shergroup employee does NOT work from home.

  • Q.
    I haven't heard of your services but came across your website during research.

    Ans.
    Our services have been used (and are being used) by clients across the globe. You may browse through our Client Testimonials section to know more about our clients and the services they have taken from us. We are also on Facebook, LinkedIn, Twitter, and YouTube.

  • Q.
    How long have you been in business?

    Ans.
    We have in business for over 200 years but Shergroup Outsourcing is functional since 2007 now. What started as a small start-up in 2007 in India and has now become a dynamic company that has been serving clients around the world.

  • Q.
    Can I see the office? Do you have pictures?

    Ans.
    Sure, you can. Please visit our Image Gallery at http://www.shergroup.net/outsourcing/
    Services
    I want to know more about your services
      1. Shergroup Solutions offers two business models:
       • The dedicated employee
       • In-house Teams of employees

    With the Dedicated Employee model, a client can hire their very own dedicated employee who works exclusively for them. This resource is as good as an in-house employee.

    Our Team model has been created specifically for clients who need to hire more than just one employee and wish to outsource the entire departments work like IT and software development, Voice, Back Office. In this model, a client can hire as many employees as they want and build a virtual team of their chosen size.

    Both models offer clients total project management authority and control over their remote employees.

  • Q.
    What does your service include?

    Ans.
    Our service includes the following:
    • Providing you with a fully-functional, fully-staffed office in India from where your remote employee works for you.
    • Helping you hire your own dedicated / dedicated virtual team. (Learn more about our recruitment options)
    • Taking care of all non-work related issues (HR, payroll, hardware and software, legal issues, IT support etc)
    • Providing all the necessary infrastructure, basic hardware and software to your employees for efficient remote functioning (Learn more)

  • Q.
    How do I get started with your services?

    Ans.
    To begin with, you need to provide Shergroup with a detailed job description (qualifications, years of experience, domain expertise, skill set, shift timings, etc) for the position you seek to fill. This can all be done through our Getting Started Form (link of the page)

    Our Business Solutions Team & Recruitment department will then use this information to source suitable candidates for you, and submit the most suitable resumes after screening them. You personally interview the shortlisted candidates before hiring them.

  • Q.
    Can I use your service from anywhere in the world?

    Ans.
    Most certainly you can if the work you wish to outsource can be done using a computer and an internet connection. In that case, you can outsource work in any field or domain.

    My requirements are unique and I want to handpick the right talent for my company. Can I do that?

    Yes. That's what makes our service so special! No matter what the skill requirement, Shergroup Solutions efficient recruiters make sure they find the most suitable employee for you.

    We are strategically located near New Delhi, and so enjoy proximity to the vast Indian technical and non-technical pool. It is, therefore, easy to source skilled, experienced professionals from every domain and industry, including rare and niche specialist skills.

    Our recruitment model involves you in every step of the hiring process. You shortlist, interview, and finally handpick the most suitable candidate.

  • Q.
    Since the employee is dedicated do I need to worry about payroll and taxes?

    Ans.
    No.

    Shergroup Solutions Finance and Accounts department takes care of all financial issues pertaining to the employee, while overall Shergroup Solutions takes care of all other non-work related issues.

  • Q.
    What is a 'Dedicated Employee'?

    Ans.
    A dedicated remote employee is a resource who works exclusively and dedicatedly for just one client at a time. This function like an in-house resource and the client can interact and collaborate closely with their dedicated employees just as they do with a local hire.

  • Q.
    What is included in the Team Model?

    Ans.
    The Team Model offers a diverse range of skills and is cost-effective because for the price for one employee, you get to access multiple skill sets.

    Shergroup has several teams, each specializing in a certain domain. Each team comprises of several employees, each of whom has varying professional qualifications, educational degrees and different areas of expertise, albeit within the umbrella of that same one domain..

    A Team Lead (TL) heads the chain of command in the Team Model, and remains the principal point of contact for the client. The client predominately interacts/ communicates and works with the TL, who then manages, oversees and delegates the client's work to members within the team. However, the client continues to enjoy the same degree of control over their team as they do over their dedicated employee.

  • Q.
    Can I hire a team of mixed skills?

    Ans.
    Yes. You can hire a team of mixed skills.

    You can mix and match skills within the same team as well as across different teams.

    Same team - For example, within the Internet Marketing team, you can hire an SEO expert for 4 hours, and a PPC wizard for another 4 hours.

    Across different teams – You can mix and match skills across different teams. For example, you can hire a PHP developer for 3 hours, an SMO expert for 3 hours and a Content Writer for 3 hours (but, of course, this would be pro-rated to include the cost of the extra hour).

    SKILLS/DOMAIN

  • Q.
    Which skills/domains can you provide?

    Ans.
    Shergroup Solutions can provide you with dedicated employees in any skill or domain, including niche and rare skills.

    Please visit our Services page to learn about the domains we offer.

  • Q.
    How many employees are working at Shergroup India?

    Ans.
    At present we have over 50 employees working with our clients and business partners across the world.

  • Q.
    I require an employee who is proficient in English. Is this possible?

    Ans.
    Yes, of course!

    With approximately 350 million English speakers, India is the second-largest English-speaking nation in the world. The language was introduced in the country centuries ago. Ever since, English is taught in schools right from an early age and in all centres of higher education. One of the primary factors behind India being the number one outsourcing destination is India’s proficiency in English!!!

  • Q.
    I require an employee who does not have a strong accent. Is this possible?

    Ans.
    Yes, this is possible for back-office positions.

    In addition, Shergroup Solutions can recruit candidates in back-office fields who have undergone voice training and have neutral accents. Furthermore, Shergroup India can recruit candidates who have worked for Western call centers (e.g., IBM, Dell, and BT) and, thus, are accustomed to American or British accents and have experience in interacting with clients from the West.

    HIRING

  • Q.
    Will the employee be employed by me or by you?

    Ans.
    Your employee is legally employed by us but works directly and exclusively for you (the client) from our supervised office here in India.

  • Q.
    Can I have a trial for a short duration just to check your services?

    Ans.
    Yes, you may enjoy a FREE trial of 4 hours with your selected candidate to further gauge their skill levels.

  • Q.
    Can I hire part-time employees?

    Ans.
    Yes, you can hire part-time employees.

  • Q.
    How can I ensure that the right person is hired for the position?

    Ans.
    Shergroup Solutions recruitment model has a dual screening process, which is what gives Shergroup India a very high success rate.

    It also helps to ensure that the right person is hired for the position.

    The screening is initially done by the Shergroup India HR department. The HR department conducts face-to-face interviews with all candidates who match the job description you provide. The best candidates’ resumes are then forwarded to you for your consideration.

    The second stage of screening is then completed by you. You review resumes, assign tests (if any), and conduct interviews.

    Since you know the requirements of your work better, you select the person you want to hire after testing them. You only hire a candidate if you feel they are suitable for the position. If you feel they are not qualified, you have no commitment to hire them.

  • Q.
    Can I hire more than one employee at a time?

    Ans.
    Yes, you can.

  • Q.
    Can I review resumes, test the candidates, and conduct interviews? Do I select the employee that works for me?

    Ans.
    Yes.

    For every vacancy you seek to fill, Shergroup India.com provides you with several resumes of candidates whom we feel are suitable for the position. We provide you resumes in accordance with the job description you provide to us.

    You can then review the resumes and select the candidates you would like to interview. After the interviews you can decide if you would like to hire any of the candidates.

    If you wish you can also provide the candidates with a test. Shergroup India will administer these tests under examination conditions and submit the results of these tests to you.

    You can conduct interviews with candidates via Skype Video or phone at a time/ date convenient to you.

    Shergroup India provides resumes and arranges the candidate’s interview free of charge.

  • Q.
    I have decided on the employee I want to hire. What do I need to do to have him start working for me?

    Ans.
    The following are required in advance, before an employee will start working for you:

    Receipt of our signed contract.

    Payment and receipt of the first month’s invoice.

    Payment and receipt of the 15 days (or applicable) notice period.

  • Q.
    How soon can an employee start working for me?

    Ans.
    If you have selected an in-house available resource, the service can be started once the payment is credited to our Bank Account. The same holds true if you have opted for the Team model.

    However, if you have hired a non in-house resource, then the services can be started after:

    a) that candidate has finished serving a notice period to their current employer, b) as soon as we receive a copy of the signed contract and the first month's invoice payment from you.

  • Q.
    Can I hire an employee on a part time basis and then at a later stage hire the same employee on a full time basis?

    Ans.
    This depends on the availability of the candidate although it is unlikely. However, please request to speak with one of our Business solutions team member (BST) if this is something you are considering.

  •  
    TERMINATION
     
    Q.
    How quickly can I terminate Shergroup India’s services?

    Ans.
    You simply need to give 1 month notice (Or as per our contract) to terminate our services. Our services cannot, however, be terminated within the first month of employment.

  • Q.
    How quickly can Shergroup India terminate the contract?

    Ans.
    Either party, Shergroup India or the client can terminate the contract by giving 1 month written notice ( or as per our contract) to the other party.

    Although either party can terminate the contract Shergroup India has never terminated any contract and it is in the interest of Shergroup India that the contract runs for as long as possible.

    If you would like Shergroup India to provide a longer notice period for the termination of the contract, Shergroup India can accommodate such a request provided the client also agrees to provide a notice period of equal duration.

  •  
    INFRASTRUCTURE
     
    Q.
    I want to hire a big team; does Shergroup India have such infrastructure?

    Ans.
    Yes.

    We have a very well organized set up here and have sufficient infrastructure to accommodate teams of all sizes. We can also provide separate rooms for clients if the nature of their work is private and confidential. A client’s entire team (irrespective of size) gets to sit together, making communication and interaction between team members and with the client very easy.

  • Q.
    How quickly can you scale?

    Ans.
    We can quickly scale to 100s of employees at a short notice.

    The rate at which we can scale also depends on the nature of the skill set that needs to be hired as well as the years of experience that a client requires. Additionally, if you have opted for our Gold Recruitment service, the speed of scalability increases.

  • Q.
    How many offices does Shergroup have?

    Ans.
    Shergroup India has offices in Noida (India), UK (Essex) and USA (Florida) and will be having one in Middle East soon!!

  • Q.
    What kind of software and hardware do you provide to the employees?

    Ans.
    Shergroup India office is maintained to international standards and we provide the latest hardware and software to every employee.

    Hardware includes:
    • Powerful PCs / Laptops (Dell or HP)
    • Dual-screen systems for those employees whose clients need them to work with copious amounts of data
    • TFT monitors
    • Shared Fax machine, printer, and scanner
    • Skype Web cam
    • Headphones
    • Software includes: Windows XP and other commonly used office software.


    License-free Windows Operating System. However, we do charge the license fee for specific requirements of the client like Microsoft Office, SQL Server, Database Server and Dot Net Server. In short, all licensed software is chargeable but OS like Windows 7 or Windows XP is free.

  • Q.
    I require my employee to be provided with additional hardware and software to that already provided. Is it possible?

    Ans.
    Commonly used software can generally be provided to your employee as can standard office equipment.

    Providing your employee with additional hardware/software is very much dependent upon the nature of the additional hardware/software that is required. Please speak with one of our managers to see if your additional requirements can be met free of extra charge.

  •  
    BILLING AND PAYMENT
     
    Q.
    What is your pricing structure?

    Ans.
    Our services are pre-paid, which means you need to pay before you start the service. Once you have found the resource you are looking for, and would like to hire them we would require payment for the 1st month's invoice, the 1 month notice period fee along with a copy of the signed contract before they start working for you.

  • Q.
    Why is payment for the 1 month notice period required in advance?

    Ans.
    The payment is required in advance because Shergroup India enters into a legally binding employment contract with the employee you hire. Accordingly, Shergroup India is legally liable to provide the employee you hire with a paid notice period in case you terminate the services of your employee.

  • Q.
    What is included in the price? Are there any hidden charges?

    Ans.
    For any position you are looking to fill provides you with resumes of several candidates as well as their individual price. The quoted price attached to any resume is the full and complete cost for the entire service; including office space, recruitment, HR, management, customer support, hardware, infrastructure, and a dedicated employee, etc.

    There are no hidden charges. However, there are three exceptions to the rule above:

    If you require your employee to make hundreds of calls per day

    If your employee requires software that we do not provide and is costly to purchase

    If your employee requires hardware that we do not provide, e.g., an iPhone programmer requiring an iPhone or any additional monitor your employee requires.

    In such cases, the client will be charged a one time upfront setup fee.

  • Q.
    What is the billing schedule?

    Ans.
    Shergroup India takes the first payment before the employee starts work. Thereafter you are invoiced on a monthly basis. Shergroup India requires payment for the employee to be made before the start of the next month of work. For instance, if an employee starts his first day of work on the 1st of March then for the next month’s payment, Shergroup India requires receipt of payment before the 1st of April.

  • Q.
    What are the modes of payment?

    Ans.
    Our preferred mode of payment is Wire Transfer. However, clients may pay via our payment gateway or Google checkout through MASTER CARD or VISA.

  • Q.
    I want a ballpark figure to understand how you charge?

    Ans.
    The ballpark figure for the cost of hiring an employee in any domain or field on a monthly basis would be between $1000- $ 1895 full time. But it depends on the job requirements, as well as qualifications and experience of the candidate and if you want an employee working full time or part time.

  •  
    CONTRACT
     
    Q.
    What is a 'Notice Period'?

    Ans.
    Notice period simply means how quickly a candidate can join from the date we receive your payment and the signed Shergroup India service contract. Please note that the notice period becomes ‘active’ only once both, payment and the Shergroup India contract have been received.

    For instance, if a candidate needs a one week period to start working for the client and the payment and contract is received on the 1st of January, the candidate’s one week notice period will then become active and the candidate will start work from the 8th of January.

    With every resume submitted to you, Shergroup India includes the notice period of that individual candidate.

    Please note, this is only applicable in the Dedicated Employee model. In the Team model there is no notice period and the employee can, in most cases, start working immediately.

  • Q.
    Once I have selected an employee to hire, when is his/her start date confirmed?

    Ans.
    Almost immediately, if the chosen candidate is in between jobs and can join at once. But, if we have sourced a candidate who is already employed elsewhere, then this candidate has to serve a pre-specified notice period to that organization, following which they can start working for you. In most cases the notice period required to be served with the current organization of the candidate is specified upfront on the resumes.

    The Team model has in-house resources and so if you have hired a team, they can start working for you as soon as the formalities have been completed.

  •  
    WORKING WITH THE EMPLOYEE
     
    Q.
    How do I communicate with my employee?

    Ans.
    Once again, this is your decision. Shergroup India can provide your employee a telephone with a local number from your country. You can, thus, communicate via phone, e-mail, instant messengers, video conferencing, and/or Skype. Clients usually communicate with their employees via Skype, Gtalk, etc.

  • Q.
    Is it possible to have a trial or test with an employee?

    Ans.
    Yes.

    You may have a FREE trial with an in-house employee lasting 4 hours.

    However, should you wish a longer trial period that exceeds 4 hours, then that trial period will be a paid one.

  • Q.
    How does Shergroup India monitor my employee's work output?

    Ans.
    Shergroup India does not monitor your employee’s work output. Shergroup India only monitors your employee’s attendance, ensures they are present at their work station, are working professionally whilst at work, working in accordance with any of your instructions and are facilitated with everything they need to work efficiently remotely. We do not, however, monitor their daily work output and progress. The employee’s work is monitored and supervised by you, the client.

    It is as if you are working with a locally hired employee and are managing your day to day work with them. Your HR, Admin, Accounts and IT support departments takes care of all non-work related issues. We operate on the same principle here. In this case, our HR, Admin, Accounts and IT departments take care of your employee’s day-to-day non-work related issues.

  • Q.
    If my employee takes leaves, can I get a replacement?

    Ans.
    No. In case of dedicated employees Shergroup cannot find an employee to fill in for your resource. However the leaves of your employee are planned in advance and will be shared with you for approval. In India there are some employment rules in which we are entitled to give 10 leaves besides their casual, sickness leaves which is shared in our Recruitment page in detail.

    However, if you have hired a Team model, then the other members of the team carry on with the work of the employee who is on leave.

  • Q.
    Can I impart training to my employee?

    Ans.
    Yes.

    We have advanced communication technology in place – Skype webcam, telephone, PC sharing, Gotomeeting.com - and you can make use of that to impart training to your employee.

  • Q.
    Can I visit my employee here at the Shergroup’s office?

    Ans.
    Yes, at any time. You don’t have to take prior permission. Just inform our Managers about your visiting schedule and we will be happy to welcome you. Our office is an extension of your own local unit and so you are free to visit your employee whenever you want.

  • Q.
    Can my employee come to my country if I wish to impart onsite training and exposure?

    Ans.
    Yes. If you take care of the boarding, expense and flight and visa expense your resource can visit you onsite.

  • Q.
    How are the employees supervised at your end?

    Ans.
    Your employee (or team) is always under the supervision of our HR staff. We have in place the latest attendance software for tracking employee attendance and their activities while they are working their shift hours. We have installed CCTV cameras on our floors and our IT department maintains a 24x7 surveillance over all office-generated web traffic. If you so wish, certain softwares can also be installed on the employee's laptop to track employee activity while they are at their workstations.

  • Q.
    Can I get to see some sample work of the candidates?

    Ans.
    Sure, we can provide you the sample work of the candidates selected by you.

  • Q.
    What shift hours can my employee work?

    Ans.
    Your employee can work: a) your shift hours, b) overlapping shift hours, c) Indian shift hours. It all depends on what suits you best.

  • Q.
    How do I know my employee is working solely for me?

    Ans.
    During your employee's shift hours you can contact them anytime via Skype and have video/audio calls. You can take hourly/daily updates from them just as you would do with a locally hired employee. In addition, you would be the best judge of the output that needs to be provided in an 8-hour shift.

  •  
    DATA SECURITY AND INTELLECTUAL PROPERTY
     
    Q.
    What are your procedures to protect my sensitive and confidential data/ information?

    Ans.
    There are many steps that can be implemented to protect your confidential information. If you concerned about the security of your data, please contact Shergroup India and we will then discuss and plan with you the best method that can be implemented. You can also watch our Data Security video for more information on this. Some of the procedures that can be implemented are:

    Your employee can be made to work in a totally virtualized work environment.

    All your data can be stored on your servers in your office. The employee, thus, only has remote access to the data whilst at work, and does not have any of your data saved on their PC.

    Your data can be stored on Shergroup India servers and so once again the employee only has access to the data whilst at work and none of the data is saved on their PC.

    CD-ROM drives, USB ports, printers, etc., can all be disabled from your employee’s PC and so your employee cannot duplicate your data, take it home, etc.

    Software can be installed on your employee’s PC that monitors what they do and prevents them from taking certain actions, e.g. emailing data etc.

    You thus feel as if your Indian employee is working locally in your office on your computer.

  • Q.
    Can I have certain websites blocked on my employee's desktop/laptop?

    Ans.
    Yes.

    You may request one of our Managers if you wish that certain websites be blocked on your employee’s desktop/laptop. Our IT staff will accordingly be informed and they will block/ firewall the websites you have mentioned.

  • Q.
    What about ownership of works/ source codes?

    Ans.
    All the work that has been done by the employee for the client belongs to the client. Any and all products, inventions, ideas, or original works of authorship belong exclusively to the client.

  • Q.
    Are you using VDI (Virtual Desktops)?

    Ans.
    Yes, if any client requests that their employee use Virtual Desktops, our IT staff makes arrangements for it.

  • Q.
    Do you specialize in any special professional skills you have provided to your clients in the many years of experience with outsourcing?

    Ans.
    Yes we specialize in providing employees with the following skills:
    • Voice related services
    • Quality Checking & Audits
    • Accounting & Payroll Services
    • Employee Screening Services
    • Debtor Tracing Services
    • Administrative & Back Office Services including data entries
    • Software Development
    • Web Designing & Development
    • Internet Marketing & SEO services
    Employees for the above skills can be easily provided upon request.

 
 
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